Last updated: 30.10.2025

This Privacy Policy explains how the Kilikia Hotel & Restaurant Complex (hereinafter — “We”, “Our establishment”) collects, uses, and protects the personal data of visitors to the website www.kilikia.in.ua

1. Data We Collect

When you fill out the booking form on our website, we may collect the following information:

• Check-in and check-out dates
• Room type
• Number of guests
• Name
• Phone number
• Email address

We may also automatically collect technical data related to your visit (such as IP address, browser type, and cookies) to improve website performance and user experience.

2. How We Use Your Data

We use the collected data solely for the following purposes:

• To process your booking request;

• To contact you for booking confirmation or clarification;

• To improve the quality of our services and website;

• To comply with legal requirements of Ukrainian law.

3. Data Storage and Protection

We apply appropriate technical and organizational security measures to protect your personal data from unauthorized access, loss, or disclosure.
Your data is stored only as long as necessary to fulfill the purposes described in this Policy.

4. Data Sharing

We do not share your personal data with third parties, except in cases where it is necessary for:

• fulfilling your booking (for example, with payment or IT service providers under confidentiality agreements);

• complying with legal obligations.

5. Your Rights

You have the right to:

• access information about the personal data we process about you;

• request correction or deletion of your data;

• withdraw your consent to data processing;

• file a complaint with the Commissioner for Human Rights of the Verkhovna Rada of Ukraine.

To exercise your rights, please contact us using the details provided below.

6. Contact Information

Kilikia Hotel & Restaurant Complex
Address: Dytiacha St. 1H, Uzhhorod, Ukraine
Hotel: +38 (095) 500-00-88
Restaurant: +38 (050) 701-00-88
Email: hotel@kilikia.in.ua, kilikiainfo@gmail.com